City Rail operated several bus routes along corridors where the railway line has been closed to passengers or as a supplement to rail services.
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"There is an overwhelming sense," the report concluded, "that City Rail does not promote a real commitment to quality, customer focus and a service culture." On-time running improved after new timetables were introduced in 20.
In October 2012, a report published by Pricewaterhouse Coopers found City Rail performed poorly compared to many metro services from 27 other major world cities.
The City Rail network was divided into three sectors, based around three maintenance depots.
All V sets which operated on the Newcastle and Blue Mountains lines, were serviced at Flemington Depot.
All M and H sets, which had a green target plate, were serviced at Eveleigh Maintenance Centre.
For most of the brand's life City Rail's ticketing system was the Automated Fare Collection System (AFC).Trains coming from the Airport & East Hills Line and Bankstown Line, after travelling anti-clockwise on the City Circle sometimes terminated upon arrival at Central and proceeded to the Macdonaldtown Turnback.However, most trains continued on and become respective outward bound Inner West trains and South Line trains.Night Ride services operated typically at hourly intervals (some routes depart more frequently on weekends).Night Ride services were run by private bus operators, and identified by route numbers beginning with "N".In July 2011 the first Waratah trains entered service with the plan being that these trains would replace the S sets, although it was revealed in 2013 that some S sets would stay.